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Frequently asked questions
Post-disaster cleanup
Water damage and flooding
Contact your insurer, then call Qualinet. Very important: Do not touch the electric panel if the floor is wet.
Yes. You have the right to choose whichever company you want to restore your property. Choose Qualinet for a fast, turnkey solution.
We save before we replace. Whenever possible, we use specialized drying to salvage original materials and structures.
Yes. Even minor water damage can quickly lead to hidden mould, which poses a serious health risk to occupants. Bringing in professionals is the only way to guarantee the area is completely dry and safe from contamination.
Fire and smoke damage
Household cleaners won’t cut it. Qualinet uses professional fumigation products and specialized techniques to strip away even the most stubborn odours.
YES. By law, you have the right to choose your own post-disaster restoration company.
In many cases, yes. We use advanced techniques like cryogenics to salvage documents damaged by fire, smoke or water. But time is of the essence, so call us right away!
Oil spills and hazardous contaminants
Coverage depends on your specific policy. Contact your insurer right away to review the terms of your policy regarding such spills.
Water actually spreads oil, making the contamination worse and pushing it deeper into surfaces and materials. That’s why professional absorption and specialized cleaning products must be used.
YES. Our protocols include advanced odour neutralization, which is vital to making your home habitable once again.
We perform a rigorous assessment to detect any infiltration. If necessary, we will bring in a specialized lab for testing. If soil contamination is confirmed, specialized environmental decontamination steps will be required.
Absolutely. You have the right to choose your own post-disaster restoration company. Choose Qualinet for our proven expertise in hazardous material spills.
Decontamination and mould
YES. According to Health Canada, mould growth is a serious health hazard that can lead to chronic respiratory issues and severe allergies.
We don’t recommend it. Without specialized equipment, you risk inhaling spores and making the problem worse by spreading them. Better call Qualinet instead.
Usually, it’s because the root cause (like a hidden leak or poor ventilation) was never fixed. Qualinet treats the cause, not just the symptoms.
A staggering number of Quebec homes suffer from poor attic ventilation. Contact us for a free inspection.
Coverage varies from one policy to the next. Check yours for specific clauses on biological risks and pandemics.
Vandalism
Do not touch anything until the police and experts (or your insurer) have documented the scene. Take photos.
Check your contract. While vandalism is typically covered, it is wise to go over the specific terms with your insurer immediately.
YES. You always have the right to choose your own post-disaster restoration company.
Qualinet can immediately secure and board up your property to help prevent damage from worsening and to serve as an effective temporary deterrent. Policyholders are responsible for taking reasonable steps to prevent further damage.
Traumatic events
YES, once the authorities (police or coroner) have completed their investigation and released the scene for cleanup.
Every situation is unique, but our teams are committed to working as quickly and efficiently as possible to restore the premises.
In many cases, yes. This type of specialized cleaning is often covered. Contact your insurer to review your policy details.
Absolutely. Our teams are trained to act with the utmost discretion and professionalism in these sensitive situations.
No. For your own safety, biological contaminants require strict decontamination procedures. Call in the experts at Qualinet.
Specialized cleaning
Ventilation duct cleaning
The frequency of cleaning depends on your home’s needs. In general, it is recommended to clean ducts every 3 to 5 years, but certain factors may require more frequent maintenance.
Cleaning Every 2–3 Years
In the following situations, cleaning every 2–3 years is advised:
- Presence of pets: hair and dander
- Allergies or respiratory issues in the household
- Recent construction or renovations
- Significant dust accumulation despite regular cleaning
- Unpleasant odors when the system is running
Cleaning Every 3–5 Years
If your home is relatively clean and well-maintained:
- No pets
- No allergies
- Travaux ou rénovations récents
- Regular system maintenance (filter changed every 2–3 months)
- New or well-maintained home
Yes. Our service includes thorough cleaning and disinfection using a biocide approved for this purpose to eliminate bacteria, fungi, and other microorganisms as much as possible.
Even with regular maintenance, some signs indicate that duct cleaning is necessary:
- Dust coming from vents
- Reduced airflow
- Musty odors
- Visible buildup inside the ducts
Carpet and fabric cleaning
We clean fixed carpets, rugs (in our workshops), armchairs, sofas, and upholstered furniture, including cushions.
Yes. You can save by dropping off your rug directly at our facility rather than using our round-trip transport service.
Yes. Our high-performance equipment allows cleaning and disinfecting products to penetrate deep into fibers. Antimicrobial treatment is also available as an option.
Document restoration
We restore documents damaged by water, fire, smoke, and mold.
Documents are processed in our highly secure and accredited laboratory.
Yes. Cryogenic drying is a cutting-edge method that preserves the integrity of books and paper as much as possible.
Yes, in certain cases. Our expertise extends to restoring physical media (disk cases, archival media, electronic documents) damaged by water, fire, or mold, as well as paper documents.
Odor neutralization
Yes. We use controlled fumigation and fabric ozonation to target odors embedded in materials and belongings, ensuring long-lasting removal. We also use specialized products to treat affected surfaces.
We use specific products to neutralize the source of the odor. Ozonation and air purifiers are technical non-chemical methods for treating air and fabrics.
Yes. Our service is turnkey. We handle sorting, treatment (fabric ozonation), and careful reinstallation of your belongings.
Deep cleaning
Both. We offer deep cleaning services for private residences, commercial establishments, and offices.
We prioritize biodegradable products to protect the environment and occupants’ health without compromising cleaning quality.
Yes. Our quote is detailed and customizable to your specific needs (special kitchen cleaning, cabinet interiors, etc.).
Other services
Air testing and treatment
To identify invisible contaminants (mold, radon, allergens) that may affect health. Indoor air can be up to 1,000 times more polluted.
Laboratory analysis typically takes a few days after sampling
Yes. We sell professional air purifiers, including those offered by FELLOWES, that reduce germs, allergens, and odors to help maintain healthier air continuously.
Yes. In addition to air treatment, we perform decontamination and correct structural issues in critical areas (attic, crawl space) to prevent recurrence.
Air testing is not an emergency service, but you can contact us anytime to schedule a visit with one of our technicians.
Post-disaster renovation
Yes. Our approach is turnkey. We handle all steps from emergency cleanup to decontamination, reconstruction, and finishing, at the best cost.
Absolutely. Our teams work with you and your insurer to respect the property’s original state while offering options for finishes.
We perform only the necessary demolition. Thanks to our experts’ experience, we target only the areas that need intervention, avoiding unnecessary demolition and extra costs.
Duration depends on the extent of the damage. However, our synergy between cleanup and renovation (no “downtime”) accelerates the process and minimizes inconvenience.
